Information we collect
In order to use the Site to learn about our company and its products and to purchase and return our products, you will need to create an account. When you register for an account, we collect personally identifiable information about you (“Personal Information”), which may include, but is not limited to your:
- Email address
- Credit card information
- Business address
- Telephone number
- Shipping address
- Billing address
You may choose not to provide your Personal Information; however, creating an account is a prerequisite for using the full functions of the Site and if you do not provide your Personal Information you may not be able to use the Site.We also provide an email forwarding service that enables you to invite friends to visit the Site. These messages are sent in your name, with your email address as the return address and your full name and contact information is provided as part of the submission. These messages will only be sent at your request.
While some aspects of the Site may provide information that is intended for children, we do not knowingly or intentionally collect personal or identifying information from children.
Finally, the Site provides you with several opportunities to become a guest or to otherwise agree to receive communications about special offers or programs from Element Pure, and any of our affiliated brands or divisions (“Opt-In”). If you provide your email address via a channel that does not include a mechanism for you to affirmatively Opt-In, such as by email, you agree that by providing your email address, you are completing an Opt-In and that you will be responsible for opting-out of receiving any future communications about special offers or programs by clicking on the link provided at the bottom of each email communication (each an “Opt-Out”).
Special Consideration for Payment Information
All information that you provide to us or our third party payment processor must be accurate, current and complete. In the event of a dispute, we may issue you with a provisional credit to your card or a store credit until the dispute is resolved. If we issue a provisional credit and the dispute is resolved and the charges were correct, we shall recharge your debit or credit card to reverse this provisional credit. If we issue store credit and the dispute is resolved in your favor, we will convert the store credit to a refund on your debit card or credit card at your request. You expressly consent to this reversal if you falsely or incorrectly dispute a charge. If you wish to dispute a charge by mail or telephone please contact us at email@example.com. If we elect at any time to charge any convenience fee for making a payment via a debit card, credit card, or electronic check, these fees will be stated at the time of payment before you finalize your charge. In the event of an unauthorized charge using a debit card or electronic check, please consult your bank’s rules regarding refunds and reversals. Element Pure complies with all legal requirements of your State’s applicable laws regarding providing refunds for unauthorized charges. When you make a charge, we shall display a completed charge screen. This is your electronic receipt. You should print or save this electronic receipt for your records. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARDS, DEBIT CARDS OR OTHER PAYMENT MEANS USED TO INITIATE ANY TRANSACTION.
How we use the information collected
In addition to the uses mentioned or described above, or otherwise described in our Terms, we use the information that you submit to us to accomplish the purpose for which it was submitted. We may also use the information that we collect from or about you to analyze and improve the content, features, materials and opportunities that we make available on the Site, to notify you of changes made to the Site or new opportunities made available on or through the Site, to evaluate your needs and customize the Site content delivered to you according to those needs, to send you promotional materials that you request from us, and for other legitimate and lawful business purposes. You understand and agree that Element Pure may (a) collect, process and aggregate any data used with, stored in, or related to the Site and create aggregate data records (“Aggregate Data”) by removing any Personal Information from the underlying data; (b) use such Aggregate Data to improve our products and services, develop new products and services, understand Site usage and demand trends and general industry trends, develop white papers, reports, or databases summarizing the foregoing, and generally for any legitimate purpose related to Element Pure’s business; and (c) share Aggregate Data with third parties or publish any reports, white papers, or other summaries based on Aggregate Data. For clarity, Aggregate Data shall not include any Personal Information nor otherwise identify you.
With whom do we share the information collected
In addition to the uses mentioned or described above, or otherwise described in our Terms, in the course of conducting our business, we may transfer Collected Information, whether solicited or unsolicited, to our offices throughout the world, catalog and add such Collected Information to our databases, and transmit such Collected Information to our affiliates, contractors and other third parties (e.g., other organizations with a similar mission).
We may also produce reports on Site traffic or usage patterns and share these reports with our business partners and other third parties (e.g., other organizations with a similar mission).
We may disclose information about you if we become subject to a subpoena or court order, or if we are otherwise legally required to disclose information. We may also use and disclose information about you to establish or exercise our legal rights, to enforce the Terms, to assert and defend against legal claims, or if we believe such disclosure is necessary to investigate, prevent, or take other action regarding actual or suspected illegal or fraudulent activities or potential threats to the physical safety or well-being of any person.
The Choices you have
When corresponding with Element Pure or our representatives, or when making a request for information or otherwise interacting with Element Pure or others through the Site, you choose what information to supply, whether you wish to receive further information, and by what method of communication such information should be delivered. Please take care to share only such information as is needed or that you believe is appropriate. If you have any reason to believe that Collected Information about you that is stored and maintained by us is incorrect, please contact us by email at: firstname.lastname@example.org. You may change any of your Collected Information by editing your profile on the Site or by sending an email to us at email@example.com. You may also request deletion of your Collected Information, but please note that we may be required to keep this information and not delete it (or to keep this information for a certain period of time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may retain Collected Information, and any other information that you provide to us, for fraud prevention or similar purposes.
How we protect information collected about you