By accessing and using our Site, you agree that you have read, understand, and consent to the conditions stipulated in this Shipping Policy as well as the Terms & Conditions.
When you place an order for Products through the Site, the Products will be shipped to the address you designate as the “Shipping Address” during the check-out process.
Out of Stock & Backorder Shipping
When you place an order for Products through the Site and one or more of the Products is designated as “Out of Stock” or “Backorder”, then your order’s shipping time may be delayed for up to 90 business days. We reserve the right to cancel any Products on backorder for any reason without prior notification. If your order is cancelled, you will receive a full refund based on your invoiced value to the original method of payment.
Domestic (US) Shipping Rates
Domestic shipping, returns, and exchanges are always free. This includes overseas US military bases with APO/FPO addresses.
Canadian Shipping Rates
Canadian shipping is free for all orders over $200. For orders below $200 there is a $15 flat rate shipping charge, which is displayed during the checkout process.
International Shipping Rates
International shipping is free for all orders over $200. For orders below $200 there is a $30 flat rate shipping charge, which is displayed during the checkout process.
Import Tax, Tariffs, VAT
Unfortunately, we have no control over taxes and customs charges (which vary by country). Because of this, you’ll be responsible for those charges once you receive your package. Please note that, due to customs clearance, international delivery may take up to 6 weeks; this is also beyond our control.
Risk of Loss and Title
The risk of loss and title on Product(s) purchased from Element Pure pass to you upon delivery of such Products (by Element Pure or our manufacturer) to the shipping carrier. If you believe there is substantial risk of loss during transit, please contact us directly about buying insurance on the shipment. You are responsible for filing any claims with carriers for damaged or lost shipments. We are not liable for lost or damaged packages.