Returns & Exchanges

Element Pure Returns & Exchanges are Easy

New and unused Products* can be returned or exchanged within 30 days of delivery. Products must be mailed back in their original packaging. There are no restocking charges on exchanges or returns that meet the above conditions. If your return needs to be repacked or are missing parts of the original packaging there will be a 25% restocking fee. *Boxer Briefs and Panties are not eligible for returns or exchanges if they have been tried on.

 

 

 

United States Returns & Exchanges

  1. Please submit a ticket using the button above.
  2. We will contact you via email with the RMA procedure.
  3. Once received, we’ll send out your exchange request or refund to your original method of payment if it’s a return.

 

 

Canada & International Returns

  1. Please submit a ticket using the button above.
  2. We will contact you via email with the RMA procedure. (We have return warehouses in US, Canada, Germany, UK, Australia, Hong Kong, China)
  3. Once received, we’ll refund the cost of the old Product(s) excluding the original shipping cost.

 

 

Canada & International Exchanges

  1. Simply return the old Product(s) back to us by submitting a ticket using the button above.
  2. Make a new order for the Product(s) you want instead.