Returns & Exchanges

Element Pure Returns & Exchanges are Easy

New and unused Products can be returned or exchanged within 30 days of delivery. Products must be returned in their original packaging. There are no restocking fees on exchanges or returns that meet the above conditions.

 

 

 

United States Returns & Exchanges

  1. Please submit a ticket using the button above.
  2. We’ll email you a free return shipping label.
  3. Print out the label and ship the Product(s) back to us.
  4. Once received, we’ll send out your exchange request or refund to your original method of payment if it’s a return.

 

 

Canada & International Returns

  1. Please submit a ticket using the button above.
  2. Ship the Product(s) you would like to return back to us.
  3. Once received, we’ll refund the cost of the old Product(s) excluding the original shipping cost.

 

 

Canada & International Exchanges

  1. Simply return the old Product(s) back to us by submitting a ticket using the button above.
  2. Make a new order for the Product(s) you want instead.
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